If we are unable to deliver goods because a customer is not in during their arranged delivery slot a fee will be charged to redeliver to goods.
Condition of Items
Most items supplied by Ipswich Furniture Project are not new as they are donated and have usually been used before. Although we try to ensure that items supplied are in good repair, in working order and are safe for their intended use, we ask that you treat these items with extra care as they are not new.
Ipswich Furniture Project requires that when customers purchase goods from us they check that they are suitable and can be safely used in their home. Re-used electrical goods are checked for safety and carry a three month guarantee if we deliver. We cannot offer a guarantee on electrical items collected by customers.
We do not offer credit to individuals. All items must be paid for in full before delivery unless prior arrangements have been made by the Referring Agency for us to Invoice them. Customers must therefore make sure they have enough cash when they arrive at the Project to choose their goods. We do have a card payment facility at the shop. Debit cards are free to use, however credit cards carry a surcharge.
Items will not be held, or deposits taken. We operate a first come first served policy.
Returns of Non-Faulty Items
Items cannot be exchanged, swapped or part exchanged for other items in stock.
We do occasionally obtain a small supply of new/graded goods. These are to compensate for the limited availability of some second hand items. These items come through contracts negotiated by our national network the FRN (Furniture Re-Use Network), through its trading arm FRN Enterprises. FRN Ents. works with manufacturers and retailers to supply projects with end of line, graded stock, customer returns etc. This provides us with a supply of as new and good quality reusable stock, which again is available to our customers at low cost. We do this in partnership with other re-use charities in the Anglia region. These new items can be half the price charged by normal retail outlets, so assisting us in relieving poverty to our low income customers.